At East West, we take pride in our exemplary customer support. Our approach is simple: we deliver what we promise. There will be no surprises because our Customer Service team keeps you informed of your order status every step of the way, and if there is ever a problem, we guarantee a solution will be in order within 24 hours. This commitment to customer satisfaction is a cornerstone to our success.
Every customer has a dedicated customer service representative who are only a phone call away if you have any questions or concerns about your orders.
East West Manufacturing has a newly designed and improved Customer Portal. Each customer has their own unique login to access a wealth of information about their purchase orders at their fingertips. On the East West Customer Portal, customers can:
- See Purchase Order History
- Download Purchase Order Confirmations
- Track the production status of Purchase Orders
- See when orders ship
- Get up to date estimated delivery dates
- Download Packing Lists and other shipping documentation
“East West Manufacturing has impeccable service. They set the customer service standard that we want our other vendors to obtain. It is truly a pleasure to do business with East West.”
Jimmy Chaplin | International Environmental Corporation
Our Customer Support Center is headquartered in Atlanta, GA so we’re available during your business hours. Keeping our customers happy is East West’s number one priority! Our Customer Service Representatives have been praised for their quick communication in urgent times and work closely with our Logistics team to ensure your product is delivered on time.
When you choose to partner with East West for your global manufacturing needs, you’ll have the pleasure of working with our customer support team and see how we set the bar high with our customer service standards!